Have you ever had such an extraordinary customer service experience that you couldn’t help but tell everyone about it? I bet you have. Because when a business gets customer service right, it’s transformative. The positive ripple effects travel far and wide. When you’re treated with care, humanity and love — you’re far more likely to…
Ever been in the middle of a fight with a loved one and felt crushed by the realization that you’ve had this exact fight *100* times before? Cue David Byrne. “Same as it ever was. Same as it ever was.” We’ve all been there. In fact, Josh and I were caught in this loop in…
Have you ever felt so overwhelmed by all the possibilities for your business, that you didn’t know where to start? Or been so excited about a project, only to lose steam the second you get home from work or school? How about this — have you ever dreamed of coaching people through an issue you’ve…
Does fear hold you back from making your most important contributions? With the pace of technology and change, are you worried about being left behind or becoming irrelevant? Today I’m talking with a friend who also happens to be one of my favorite women on the planet, Dr. Brené Brown. As usual, our conversation is…