Career & Business

Think The Customer Is Always Right? Think Again.

October 22, 2013

Hi! I'm Marie

You have gifts to share with the world and my job is to help you get them out there.

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I’m fascinated with great customer service.

Maybe it’s because I’ve spent years of my life as a bartender and waitress.

Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.

In recent years, it’s been a mostly one-sided conversation.

We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.

But have you ever considered how businesses would rate YOU as their customer?

What if the businesses you buy things from began publicly rating you on things like:

  • How kindly you treat their staff when you make a request or ask for help
  • Whether or not you honor your agreements to pay on time
  • Your willingness to read the fine print and follow instructions
  • Your behavior towards other “shoppers” or members of the community

On this week’s new episode, we’re looking at how technology may be challenging that old adage, “the customer is always right.”

As both a consumer and a business owner, I’ve been on all sides of this conversation — and I’ve made mistakes all the way around.

But what makes me so excited is the possibility that technology may be helping us collectively, ever so subtly, hold ourselves to a higher standard.

Especially when things don’t go the way we expect.

So perhaps this idea of “customer ratings” can help us all pause and behave a bit more kindly, a bit more honestly and with a bit more compassion and understanding for one another.

In the comments below, I’d love to hear from you. If you knew you were being rated as a customer, would it impact how you behave?

On a scale of 1 – 10, 1 being you’re the ultimate PITA and 10 being you’re a superstar customer, how would you rate yourself? If you’re less than a 7 right now, tell us one change would you make to be a better customer.

While this is a fun conversation to have in the context of business and technology, what’s even more interesting to me is how once “private” behavior becoming public can inspire us to simply be better humans.

Thank you, as always, for reading, watching and sharing your wisdom and experiences with us all.

With love,


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