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Today I’m packing my bags to fly across country to speak at a big internet marketing event called Underground hosted by my friend Yanik Silver.
I’m so pumped to teach and learn, and really happy the weather back east is mild. This New Yorker has officially gotten used to 70 degrees and sunny LA weather.
Now that you know my whereabouts, let’s get down to some business advice.
In today’s episode of MarieTV, I’ll show you how to deal with one of THE most upsetting situations you’ll run into as a business owner . . .
Negative business reviews.
No matter how great your products or services are, there will be people who are simply not happy with their purchase.
When those unhappy customers leave negative reviews about your business online, it can do real damage to your confidence, reputation and revenue – unless you know how to deal.
As you know, you can’t erase negative reviews, but you can handle the criticism with a smart strategy. And get this . . .
You can even make negative reviews good for your business!
Watch this video now to get a simple, yet fool-proof three step strategy to deal with negative reviews online.
Since this is a really important subject for us all, I’d love to hear your feedback on dealing with negative reviews.
Whether you’ve responded to criticism about your business, or have stories to share about companies you’ve had issues with, let me know at least one specific strategy (i.e. what works or what doesn’t) in the comments below.
Be Cool. This can be a sensitive and emotional subject, so please comment from a place of compassion and understanding – for yourself, your customer and/or the business you may have not had a great experience with.
I will not tolerate the bashing of anyone or anything. We all make mistakes and as Maya Angelou says, “When you know better you do better.” So do comment, but be cool about it.