Career & Business

Problem Client: How To Protect Yourself From Clients Who Refuse To Pay

February 19, 2013

Hi! I'm Marie

You have gifts to share with the world and my job is to help you get them out there.

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Question: have you ever been stiffed? I sincerely hope the answer to that question is no, but the sad reality is . . .

Nearly all of us have been cheated out of money.

The worst is when you’ve been stiffed by your clients. It can feel downright depressing when you work hard to deliver an outstanding product or a service, and then you get burned.

After all, you were operating on good faith and assumed that your clients would be honorable and honest!

The worst part here is that we have no one to blame but ourselves. (Ouch!)

Look, I’ll be the first to admit that I learned this lesson the hard and expensive way.

I’m a very trusting person with a huge heart, and over the years I’ve been stiffed out of tens of thousands of dollars.

Not to mention all the time and energy I lost beating myself up for being naive or trying to get people to just honor their agreements and pay for what they received.

The good news is that I’ve realized there are a few simple things you can do to protect yourself and keep your energy where it belongs: on delivering value to honest customers, making a difference and enjoying an amazing life.

Click play to learn how to safeguard yourself from having a non-paying “problem client.” You’ll get two word-for-word scripts to use over email or in person, starting now.

By the way, if you liked this video, you’d also enjoy our episode about setting boundaries with late or no-show clients.

Now, I’d love to hear from you.

Have you ever dealt with deadbeat clients or had trouble getting paid? How exactly did you handle it?

If you haven’t dealt with a non-paying problem client yet, let me know the specific insight you learned from this and how you’ll implement it moving forward.

We all know that money is a super hot-button topic, so let’s make sure we keep our comments constructive and geared towards collective growth and learning.

(You’re always so good at that, but it’s a useful reminder for us all anyway!)

Remember to be as specific as you can. Your wisdom and experience can make a huge difference for others.

Thank you, as always, for reading and watching!

P.S. If you want more business training, head over to B-School right now for our free three part video series.

You can also see our brand new Live Your Dream site here: watch videos and read profiles of B-Schoolers from around the world in action.

With love,


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