Career & Business

2 Steps To Build Customer Trust — Without Offering Refunds

February 10, 2015

Hi! I'm Marie

You have gifts to share with the world and my job is to help you get them out there.

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There’s one word that’s been buzzing around every bit of my life lately, and I believe it’s one of the most important words in the world.

That word is trust.

Trust is that beautiful feeling deep in your bones when you just know someone is true, honest and real. There’s integrity and reliability that’s born from a mutual sense of humanity, and respect.

And if something goes a little haywire, it’s barely a blip on your emotional screen. Because when you fully trust someone, you know you’ll be kept in the loop.

You know that no matter what happens, you’ll be treated with kindness, care and respect.

Trust is big in every corner of our lives, and it’s absolutely vital in modern business.

That’s why I was soooo thrilled when one of our readers asked a question about what it takes to create and communicate trust in your business.

In its simplest form, creating trust means expressing love. Love in the form of genuine care for another person’s well-being: emotionally, physically and financially.

And this simple idea turns building a powerful business into a personal spiritual practice.

Now I’d love to hear from you. Specifically, what makes you trust someone enough to do business with them? Are there any do’s or don’ts you’d like to share — whether from your own business or from being a customer of someone else?

Leave a comment below and let me know. Add as much detail as you can and do be respectful if you plan to share a cautionary tale where trust was lost (in other words, no bashing or trashing, please).

Remember, thousands of bright and incredible souls come here each week for strategies, insight and inspiration. Your story may be exactly what someone else needs to hear right now, so don’t be shy and share away.

Important: please share your thoughts, stories and ideas directly in the comments. Links to other posts, videos, etc. may be deleted as they can come across as spammy.

P.S. There are now 2 of 3 videos up for B-School 2015. If it’s something you’re interested in, head on over and check them out now. They’re really good!

Thank you in advance for watching, commenting and sharing. You’re the BEST!

With so much love and appreciation,


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