Think The Customer Is Always Right? Think Again.

I’m fascinated with great customer service.

Maybe it’s because I’ve spent years of my life as a bartender and waitress.

Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.

Does thinking the customer is always right make you act all kinds of wrong? Click To Tweet

In recent years, it’s been a mostly one-sided conversation.

We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.

But have you ever considered how businesses would rate YOU as their customer?

Continue reading “Think The Customer Is Always Right? Think Again.”

How to Deal with Negative Reviews

Today I’m packing my bags to fly across country to speak at a big internet marketing event called Underground hosted by my friend Yanik Silver.

I’m so pumped to teach and learn, and really happy the weather back east is mild. This New Yorker has officially gotten used to 70 degrees and sunny LA weather.

Now that you know my whereabouts, let’s get down to some business advice.

In today’s episode of MarieTV, I’ll show you how to deal with one of THE most upsetting situations you’ll run into as a business owner . . .

Negative business reviews.

Continue reading “How to Deal with Negative Reviews”