A few months ago, Sonya sent in a super smart question for MarieTV. Here’s the gist:
There’s so much free information online about what I teach. So why would anyone pay me for my online course?
Gotta say, I love this question. First, because I spend the vast majority of my time (at least 80%) producing the most outstanding free content I possibly can.
But here’s the other reason I love this question.
Not only do I run an education based business myself, but I personally invest a substantial amount of time and money in my own ongoing education. I’m a lifelong learner and a lot of times, I’m buying some learning program online.
So I see this “fear” about selling information online in the age of “free everything!” from all perspectives.
That’s why I wanted to share 6 reasons most of us would rather pay you than learn for free online.
Continue reading “What If People Can Learn Everything I Teach For Free Online?”
There’s one word that’s been buzzing around every bit of my life lately, and I believe it’s one of the most important words in the world.
That word is trust.
Trust is that beautiful feeling deep in your bones when you just know someone is true, honest and real. There’s integrity and reliability that’s born from a mutual sense of humanity, and respect.
And if something goes a little haywire, it’s barely a blip on your emotional screen. Because when you fully trust someone, you know you’ll be kept in the loop.
You know that no matter what happens, you’ll be treated with kindness, care and respect.
Trust is big in every corner of our lives, and it’s absolutely vital in modern business.
Continue reading “2 Steps To Build Customer Trust — Without Offering Refunds”
The weather has taken a chilly turn here in NYC which means I’m busting out my boots and gloves for the first time this season!
Though I’m not a fan of cold weather, I am a huge fan of the holidays. I live for all the cooking and QT with loved ones.
But if your holiday season is anything like mine, it isn’t 100% elves and egg nog. Truth is, we may have to navigate some conflict, like…
- Heated political throwdowns at the holiday table.
- Shopping skirmishes at Target. (While we don’t do holiday gifts, I’ve seen the insanity on the news)
- General spats that erupt as a result of too much mulled wine … or not enough!
No matter what time of year it is, conflict shows up in our life. Rather than shy away from it, or let it take us down, why not learn to be a better communicator?
That’s why I was so excited when my friend Bob Burg wrote Adversaries into Allies: Win People Over Without Manipulation or Coercion.
Continue reading “How To Win People Over Without Manipulation w/ Bob Burg”
It’s been a doozy of a few days.
Over the weekend, Kuma took a really bad fall off a set of stairs. We were in an unfamiliar place to him and since it happened, I’ve been crazy stressed, nervous and scared.
We took him to the emergency vet, and I have faith that he’ll make a full recovery (thank goodness — no broken bones!) but if you’ve ever witnessed someone you love in a lot of physical pain, you know how helpless you can feel.
Send some healing prayers and good energy to the little guy if you can. He’ll take all the help he can get!
Moving on to today’s episode . . .
Continue reading “6 Reasons Customers Aren’t Buying From You”
I’m fascinated with great customer service.
Maybe it’s because I’ve spent years of my life as a bartender and waitress.
Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.
In recent years, it’s been a mostly one-sided conversation.
We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.
But have you ever considered how businesses would rate YOU as their customer?
Continue reading “Think The Customer Is Always Right? Think Again.”