How to Handle Refunds and Unhappy Customers

Today we’re talking about a very important, and sometimes upsetting subject: how to deal with refund requests and unhappy customers.

And yes, this comes up for all of us no matter who we are or where we’re at in our business.

No matter how great ur products, some people won’t dig your stuff. Refund w/ speed + a smile. Click To Tweet

Whether you’re just getting started, or you’ve been in business for a while, it’s vital to get this right – especially in our hyper connected, social media based world.

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Are You Alienating Potential Customers?

Sharing who you are, what you believe, and why you’re in business is vitally important. No doubt about it.

But can being “the real you” alienate potential customers?

For example, does being openly gay turn off prospective fans who are outside of the the LGBT (lesbian, gay, bisexual, transgender) community?

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2 Lessons From Jeff Walker’s Product Launch Formula LIVE

Over the weekend I was in Scottsdale Arizona at Jeff Walker’s PLF event – which was simply fantastic.

Jeff is a great teacher, a brilliant marketer and a super nice guy. I love how important his family is to him.

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If Your Business Feels Chaotic, You May Be Missing This…

You’ll never find me using “retail therapy” as a means of relaxation.  In fact, most of the time I walk into stores and instantly feel overwhelmed by the racks and racks of endless choices.

My brain goes on overdrive and I get frustrated and tired really fast. (Can you relate?)

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3 Simple Steps To Wow Your Customers

Last week I was in Playa Mujeres, Mexico running my RHH Mastermind group.

I have to admit, part of me was nervous about bringing my gals into a foreign country to a hotel that I had never been to before.

But the truth is I had done my research.

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