There’s one word that’s been buzzing around every bit of my life lately, and I believe it’s one of the most important words in the world.
That word is trust.
Trust is that beautiful feeling deep in your bones when you just know someone is true, honest and real. There’s integrity and reliability that’s born from a mutual sense of humanity, and respect.
And if something goes a little haywire, it’s barely a blip on your emotional screen. Because when you fully trust someone, you know you’ll be kept in the loop.
You know that no matter what happens, you’ll be treated with kindness, care and respect.
Trust is big in every corner of our lives, and it’s absolutely vital in modern business.
Continue reading “2 Steps To Build Customer Trust — Without Offering Refunds”
It’s been a doozy of a few days.
Over the weekend, Kuma took a really bad fall off a set of stairs. We were in an unfamiliar place to him and since it happened, I’ve been crazy stressed, nervous and scared.
We took him to the emergency vet, and I have faith that he’ll make a full recovery (thank goodness — no broken bones!) but if you’ve ever witnessed someone you love in a lot of physical pain, you know how helpless you can feel.
Send some healing prayers and good energy to the little guy if you can. He’ll take all the help he can get!
Moving on to today’s episode . . .
Continue reading “6 Reasons Customers Aren’t Buying From You”
Today we’re covering a really important issue.
It’s an area that many people struggle with and it can literally crush your profits, your growth and your entire business if you don’t get it handled.
I’m talking about setting boundaries.
Specifically, how to set boundaries with your clients and clearly communicate your policies about lateness, no-shows, payments, refunds and all the other stuff that drives you crazy.
Continue reading “How to Set Boundaries: Exactly What to Say to Late & No Show Customers”
Today I’m packing my bags to fly across country to speak at a big internet marketing event called Underground hosted by my friend Yanik Silver.
I’m so pumped to teach and learn, and really happy the weather back east is mild. This New Yorker has officially gotten used to 70 degrees and sunny LA weather.
Now that you know my whereabouts, let’s get down to some business advice.
In today’s episode of MarieTV, I’ll show you how to deal with one of THE most upsetting situations you’ll run into as a business owner . . .
Negative business reviews.
Continue reading “How to Deal with Negative Reviews”
I just got back to LA from speaking at the Glazer-Kennedy women’s business conference in San Antonio, Texas. I’m proud to say I was blessed with a standing ovation for my presentation.
As I was flying home, I realized that every person at the conference wanted the same exact thing. More customers.
So let me ask you this…
Are you daaaumn good at what you do, but frustrated because only a small number of people know who you are?
Look. You can have the best product or service on the market, but if nobody knows about it – you’re screwed! After all, no customers = no business.
I see so many talented entrepreneurs struggling because they lack the one critical skill that’s the MOST important aspect of any business: marketing.
Continue reading “How To Get Customers: Local Business Marketing”