There’s one word that’s been buzzing around every bit of my life lately, and I believe it’s one of the most important words in the world.
That word is trust.
Trust is that beautiful feeling deep in your bones when you just know someone is true, honest and real. There’s integrity and reliability that’s born from a mutual sense of humanity, and respect.
And if something goes a little haywire, it’s barely a blip on your emotional screen. Because when you fully trust someone, you know you’ll be kept in the loop.
You know that no matter what happens, you’ll be treated with kindness, care and respect.
Trust is big in every corner of our lives, and it’s absolutely vital in modern business.
Continue reading “2 Steps To Build Customer Trust — Without Offering Refunds”
I’m fascinated with great customer service.
Maybe it’s because I’ve spent years of my life as a bartender and waitress.
Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.
In recent years, it’s been a mostly one-sided conversation.
We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.
But have you ever considered how businesses would rate YOU as their customer?
Continue reading “Think The Customer Is Always Right? Think Again.”
Today we’re covering a really important issue.
It’s an area that many people struggle with and it can literally crush your profits, your growth and your entire business if you don’t get it handled.
I’m talking about setting boundaries.
Specifically, how to set boundaries with your clients and clearly communicate your policies about lateness, no-shows, payments, refunds and all the other stuff that drives you crazy.
Continue reading “How to Set Boundaries: Exactly What to Say to Late & No Show Customers”
I love answering questions for Q&A Tuesday on MarieTV.
98% of the time, I answer the question that was asked.
But every once in a while a question comes along that reveals a much bigger and juicier set of topics for me to dive into!
Continue reading “Selling Products Online: 4 Simple Ways To Increase Traffic and Sales”
Today we’re talking about a very important, and sometimes upsetting subject: how to deal with refund requests and unhappy customers.
And yes, this comes up for all of us no matter who we are or where we’re at in our business.
Whether you’re just getting started, or you’ve been in business for a while, it’s vital to get this right – especially in our hyper connected, social media based world.
Continue reading “How to Handle Refunds and Unhappy Customers”