Have you ever been sooo impressed by how a business treated you — you could almost cry?
In a world that’s dominated by endless automated phone prompts and sadly soul-less customer care, when a company gets it right, it’s almost as exciting as falling in love.
That’s why I’m introducing what may become a recurring MarieTV segment called “Love Your Branding, Baby.”
This segment is about looking under the hood of what smart brands are doing right so that you can put these ideas to use in your business.
Continue reading “5 Steal-Worthy Strategies From A Brand I Couldn’t Resist”
Today we’re covering a really important issue.
It’s an area that many people struggle with and it can literally crush your profits, your growth and your entire business if you don’t get it handled.
I’m talking about setting boundaries.
Specifically, how to set boundaries with your clients and clearly communicate your policies about lateness, no-shows, payments, refunds and all the other stuff that drives you crazy.
Continue reading “How to Set Boundaries: Exactly What to Say to Late & No Show Customers”
Last week I was in Playa Mujeres, Mexico running my RHH Mastermind group.
I have to admit, part of me was nervous about bringing my gals into a foreign country to a hotel that I had never been to before.
But the truth is I had done my research.
Continue reading “3 Simple Steps To Wow Your Customers”