Today we’re covering a really important issue.
It’s an area that many people struggle with and it can literally crush your profits, your growth and your entire business if you don’t get it handled.
I’m talking about setting boundaries.
Specifically, how to set boundaries with your clients and clearly communicate your policies about lateness, no-shows, payments, refunds and all the other stuff that drives you crazy.
Continue reading “How to Set Boundaries: Exactly What to Say to Late & No Show Customers”
Today I’m packing my bags to fly across country to speak at a big internet marketing event called Underground hosted by my friend Yanik Silver.
I’m so pumped to teach and learn, and really happy the weather back east is mild. This New Yorker has officially gotten used to 70 degrees and sunny LA weather.
Now that you know my whereabouts, let’s get down to some business advice.
In today’s episode of MarieTV, I’ll show you how to deal with one of THE most upsetting situations you’ll run into as a business owner . . .
Negative business reviews.
Continue reading “How to Deal with Negative Reviews”
Today we’re talking about a very important, and sometimes upsetting subject: how to deal with refund requests and unhappy customers.
And yes, this comes up for all of us no matter who we are or where we’re at in our business.
Whether you’re just getting started, or you’ve been in business for a while, it’s vital to get this right – especially in our hyper connected, social media based world.
Continue reading “How to Handle Refunds and Unhappy Customers”