Question: have you ever been stiffed? I sincerely hope the answer to that question is no, but the sad reality is . . .
Nearly all of us have been cheated out of money.
The worst is when you’ve been stiffed by your clients. It can feel downright depressing when you work hard to deliver an outstanding product or a service, and then you get burned.
After all, you were operating on good faith and assumed that your clients would be honorable and honest!
The worst part here is that we have no one to blame but ourselves. (Ouch!)
Look, I’ll be the first to admit that I learned this lesson the hard and expensive way.
I’m a very trusting person with a huge heart, and over the years I’ve been stiffed out of tens of thousands of dollars.
Not to mention all the time and energy I lost beating myself up for being naive or trying to get people to just honor their agreements and pay for what they received.
The good news is that I’ve realized there are a few simple things you can do to protect yourself and keep your energy where it belongs: on delivering value to honest customers, making a difference and enjoying an amazing life.
Continue reading “Problem Client: How To Protect Yourself From Clients Who Refuse To Pay”
Today we’re covering a really important issue.
It’s an area that many people struggle with and it can literally crush your profits, your growth and your entire business if you don’t get it handled.
I’m talking about setting boundaries.
Specifically, how to set boundaries with your clients and clearly communicate your policies about lateness, no-shows, payments, refunds and all the other stuff that drives you crazy.
Continue reading “How to Set Boundaries: Exactly What to Say to Late & No Show Customers”
I just got back to LA from speaking at the Glazer-Kennedy women’s business conference in San Antonio, Texas. I’m proud to say I was blessed with a standing ovation for my presentation.
As I was flying home, I realized that every person at the conference wanted the same exact thing. More customers.
So let me ask you this…
Are you daaaumn good at what you do, but frustrated because only a small number of people know who you are?
Look. You can have the best product or service on the market, but if nobody knows about it – you’re screwed! After all, no customers = no business.
I see so many talented entrepreneurs struggling because they lack the one critical skill that’s the MOST important aspect of any business: marketing.
Continue reading “How To Get Customers: Local Business Marketing”
It feels good to be back in the saddle after a week of relaxation post Rich Happy & Hot LIVE.
The event was epic, and I left it all on the stage. The overwhelming response has been “….best event ever!”
I consider that a huge compliment coming from hundreds of people who’ve been to every damn conference and seminar under the sun.
Continue reading “How To Be a Class Act When Saying No to Clients”
Sharing who you are, what you believe, and why you’re in business is vitally important. No doubt about it.
But can being “the real you” alienate potential customers?
For example, does being openly gay turn off prospective fans who are outside of the the LGBT (lesbian, gay, bisexual, transgender) community?
Continue reading “Are You Alienating Potential Customers?”