Right now I’m nearing 30,000 feet en route to Santa Barbara, California for our year-end team retreat.
Since we’re a virtual company, having in-person time together is vital. Plus, I personally love big sleepovers — so a week with people I love in a beautiful location is a true blessing.
Make no mistake though — we will get a ton done. Some major goal-setting and strategic planning for the next 12 – 36 months is top of our agenda.
As this year is winding to a close, I wanted to give you a primer on goal setting gone wrong — and gone right.
Even if you feel like you’re the master of goal-setting, take a few minutes to learn a fresh new way to set — and reach them — with myself and Danielle LaPorte.
Today, I wanted to tackle a topic that most of us can relate to — especially during the holidays. Between travel, parties, gifts, and extra time with family…
It’s inevitable that at some point over the next few weeks, the hot topic of money will be front and center.
No surprise here, but how you think and feel about money may be very different than the people around you.
Everyone is their own person of course, but research has shown that we’re more affected by our environment than we think. No where do we feel this more than with money.
So — are we royally screwed if our friends and family are stuck in scarcity? Do we need to focus on changing them in addition to changing ourselves?
This is a big week!
My favorite holiday, Thanksgiving, is in two days. Plus, I’m test driving a new recipe for one of my favorite foods — mashed potatoes.
After some extensive research, I learned the perfect mashies are both an art and science. I’ll post pics of my experiment on Instagram and Facebook, so be sure to join me there.
Today, though, I’m serving up a true feast for your mind, heart and business. The one and only Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook, is on the show today and let me tell you, this man does not disappoint.
It’s been a doozy of a few days.
Over the weekend, Kuma took a really bad fall off a set of stairs. We were in an unfamiliar place to him and since it happened, I’ve been crazy stressed, nervous and scared.
We took him to the emergency vet, and I have faith that he’ll make a full recovery (thank goodness — no broken bones!) but if you’ve ever witnessed someone you love in a lot of physical pain, you know how helpless you can feel.
Send some healing prayers and good energy to the little guy if you can. He’ll take all the help he can get!
Moving on to today’s episode . . .
I’m fascinated with great customer service.
Maybe it’s because I’ve spent years of my life as a bartender and waitress.
Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.
In recent years, it’s been a mostly one-sided conversation.
We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.
But have you ever considered how businesses would rate YOU as their customer?