This is a big week!
My favorite holiday, Thanksgiving, is in two days. Plus, I’m test driving a new recipe for one of my favorite foods — mashed potatoes.
After some extensive research, I learned the perfect mashies are both an art and science. I’ll post pics of my experiment on Instagram and Facebook, so be sure to join me there.
Today, though, I’m serving up a true feast for your mind, heart and business. The one and only Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook, is on the show today and let me tell you, this man does not disappoint.
It’s been a doozy of a few days.
Over the weekend, Kuma took a really bad fall off a set of stairs. We were in an unfamiliar place to him and since it happened, I’ve been crazy stressed, nervous and scared.
We took him to the emergency vet, and I have faith that he’ll make a full recovery (thank goodness — no broken bones!) but if you’ve ever witnessed someone you love in a lot of physical pain, you know how helpless you can feel.
Send some healing prayers and good energy to the little guy if you can. He’ll take all the help he can get!
Moving on to today’s episode . . .
I’m fascinated with great customer service.
Maybe it’s because I’ve spent years of my life as a bartender and waitress.
Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.
In recent years, it’s been a mostly one-sided conversation.
We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.
But have you ever considered how businesses would rate YOU as their customer?
Have you ever let go of something pretty good in order to create something truly great?
Whether it was leaving a good-enough job, a comfortable relationship or even closing down a profitable business…
Sometimes the only way to get what you really want in life is to leave behind the sure thing you already have.
For many, success can be a trickier trap than failure.
After all, if nothing’s really “wrong” — why not just keep a good thing going? Shouldn’t we just keep our head down and be grateful for what we have?
Have you ever felt torn when it comes to the idea of “competition?”
For example, how do you respond when someone in your industry asks you to open your business kimono — so to speak — and spill all of your hard-earned secrets?
While most of us know that there are more than enough customers, love, opportunities and success to go around, and we love to help others…
We also have the right to choose what we feel comfortable sharing, when and with whom.
Like most things in life, there’s not one right answer here. So much of it is about context.
But the real reason I wanted to tackle this question is because it’s something many of us secretly feel ashamed, conflicted and embarrassed about.
Especially if we’re on a spiritual path.
We worry that wanting to keep some things private makes us ultra-competitive, scarcity-minded, stingy, less enlightened or somehow a “bad” person.
Not true at all.