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How to Get & Retain Customers

It’s been a doozy of a few days.

Over the weekend, Kuma took a really bad fall off a set of stairs. We were in an unfamiliar place to him and since it happened, I’ve been crazy stressed, nervous and scared.

We took him to the emergency vet, and I have faith that he’ll make a full recovery (thank goodness — no broken bones!) but if you’ve ever witnessed someone you love in a lot of physical pain, you know how helpless you can feel.

Send some healing prayers and good energy to the little guy if you can. He’ll take all the help he can get!

Moving on to today’s episode . . .

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I’m fascinated with great customer service.

Maybe it’s because I’ve spent years of my life as a bartender and waitress.

Or, more likely, it’s because truly outstanding customer service demonstrates the best of our humanity: honesty, vulnerability, forgiveness, generosity and ultimately — love.

In recent years, it’s been a mostly one-sided conversation.

We consumers tell the world how businesses treat us with our Yelp or Amazon reviews and through our blogs or on social media.

But have you ever considered how businesses would rate YOU as their customer?

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I almost spit up my green juice when I read this:

According to Google’s Eric Schmidt, we human beings create as much information in two days as we did from the dawn of civilization up through 2003.

Let me repeat that.

We create as much information in two days now as we did from the dawn of man through the year 50 Cent got us “In da Club.”

Crazypants, right?

Well hang on, because this isn’t just a cocktail party fun fact. This has real consequences for people like you and me.

Here’s what I mean.

In our ever growing world of information overload, it’s vital that you understand how to cut through the clutter if you want to make a difference.

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Oh sweet, sweet, mother of pasta!

I’m 2 days away from heading off to Italy for a looooong overdue vacation. This trip is something I’ve dreamed about for years and we finally got our acts together to make it happen.

That means I’ve been waaaay more productive than ever to get everything done so I can totally unplug while we’re away.

Which brings me to today’s brand new episode of MarieTV.

Here’s the scene: you’re busy as all heck working your buns off.

Through your blood, sweat and tenacity — you’ve gained a lot of experience and expertise.  Things are really starting to come together.  Everyone you know is taking notice, but unfortunately…

You’re now drowning in constant requests from friends who want to “have coffee and pick your brain.”

But the truth is…
a. You don’t freakin’ have time for coffee right now.
b. You don’t want to have your brain picked.
c. And, if you did, you’d wanna get paid for it!

If you’re tired of ignoring these emails and feeling guilty about it, this episode of MarieTV is for you.

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Question: have you ever been stiffed? I sincerely hope the answer to that question is no, but the sad reality is . . .

Nearly all of us have been cheated out of money.

The worst is when you’ve been stiffed by your clients. It can feel downright depressing when you work hard to deliver an outstanding product or a service, and then you get burned.

After all, you were operating on good faith and assumed that your clients would be honorable and honest!

The worst part here is that we have no one to blame but ourselves. (Ouch!)

Look, I’ll be the first to admit that I learned this lesson the hard and expensive way.

I’m a very trusting person with a huge heart, and over the years I’ve been stiffed out of tens of thousands of dollars.

Not to mention all the time and energy I lost beating myself up for being naive or trying to get people to just honor their agreements and pay for what they received.

The good news is that I’ve realized there are a few simple things you can do to protect yourself and keep your energy where it belongs: on delivering value to honest customers, making a difference and enjoying an amazing life.

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