Today we’re talking about a very important, and sometimes upsetting subject: how to deal with refund requests and unhappy customers.
Whether you’re just getting started, or you’ve been in business for a while, it’s vital to get this right – especially in our hyper connected, social media based world.
In this video, learn six strategies every business owner should put in place to ensure you’re handling refund requests and unhappy customers in the best way.
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I think we all have lessons to share here: both from being an unhappy customer and from having them.
If you have insight or experiences to share (respectfully, of course!) please leave a comment below. I’m REALLY interested to hear your stories on this one.
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